Business improvement and systems consulting

Every business has a problem everybody knows about and nobody raises any more. It costs money every week and it stays that way because fixing it was always somebody else's job.

Twenty years of walking into businesses at every level, from the branch floor to the board, means we find it quickly and we are not embarrassed to name it. Then we build the fix and run it, rather than handing you a document.

When people call us about this

Something is wrong and everybody has a different theory about what.
You are too far inside it to see it, which is normal and not a failing.
A consultant has already given you a report and nothing changed.
The business has grown and the way it runs has not.
A number is moving in the wrong direction and nobody can tell you why.

What we build

A diagnosis you can act on

What is actually wrong, what it costs a year, and whether it is worth fixing. Usually inside a week, because the pattern is rarely new.

Process rebuilt, not documented

A written process changes nothing on its own. We rebuild the way the work moves and then make the system enforce it.

Systems that match the process

Most operational problems are a process problem wearing a software costume. We fix the order of those two things.

Compliance and due diligence workflows

AML, KYC and onboarding checks turned into something repeatable and evidenced rather than a folder somebody keeps.

Sitting in the room

Where it helps, at the leadership table, saying the thing everybody is thinking. Not as an adviser, as somebody accountable for the fix.

How it works

Diagnose

We do not guess, we analyse. Usually within a week we can tell you what the problem actually is, what it is costing, and whether it is worth fixing.

Design it on paper

You see the fix before it is built. What changes, what it affects, and who has to do something differently.

Build it and stay

We implement, then stay until it holds. This is the part most consultancies hand back, and it is the part that decides whether any of it lasts.

How long, and what it costs

Diagnosis in about a week. What follows depends entirely on what we find, and we would rather scope that after looking than put a number on it before.

Price depends on scope, and we would rather look first than quote a range that turns out to be wrong for you. The first conversation is fifteen minutes and costs nothing.

Common questions

How is this different from a management consultant?

We do the work. Most consultancy ends at the recommendation, which is the cheap eighty percent. The expensive twenty percent is building the thing and making it stick, and that is what we are for.

What sectors do you know?

Manufacturing, professional services, finance, healthcare and care, legal, logistics and recruitment. Sector matters less than it sounds; the shape of a broken handover is much the same everywhere.

What if the answer is not a build?

Then we tell you. Sometimes the fix is a fifty pound tool, or one conversation with one member of staff. Saying so costs us a project and is a large part of why nine in ten clients come back.

Do you work alongside our team or instead of them?

Alongside. The knowledge has to stay in the business when we leave, and the only way that happens is if your people were part of it.

Process Automation — The little things that only take a minute, until you add up the year. We take them off your desk and keep them off it.
Web Applications — Software built for one job, in your business, done your way. One took a manufacturer from twenty minutes a quote to two.

Fifteen minutes, no obligation. We will tell you straight whether this is the right fix for what you have described.

Time to talk yet?